UNIGLOBE Customer Satisfaction Survey


UNIGLOBE Customer Satisfaction
1. How would you rate our overall service?
Poor
1
2
3
4
5
Excellent
2. Would you recommend our services to others?
Yes No
3. Are you consistently receiving positive customer service from your consultant?
Never
1
2
3
4
5
Always
4. Are email requests acknowledged within 1 hour?
Never
1
2
3
4
5
Always
5. Are the reservations our staff make for you accurate?
Never
1
2
3
4
5
Always
6. Do our staff offer you options and alternatives relevant to your travel needs when you make travel arrangements with us?
Never
1
2
3
4
5
Always
7. Are complaints resolved to your satisfaction in a timely manner?
Never
1
2
3
4
5
Always
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